Answering the most frequently asked questions
Frequently Asked Questions
Will you be launching more items?
You betcha! We will continue adding new items to our shop. Sign up for our email newsletter, or follow us on social to be the first to know about new gear.
When will my order arrive?
Most orders ship within 24 hours (excluding holidays and weekends) and arrive within five business days.
Who do I contact for questions about my order?
Contact our Consumer Relations Team at 888.444.6455, or email us at firstname.lastname@example.org.
What is your return policy?
We make our policy simple: if you’re not happy with your purchase, you can reach out for a free return within 30 days of purchase. See our return policy for full details.
What is your gear made from?
We prioritize the use of earth-friendly materials including renewable natural materials like organic cotton, or recycled fabrics. Materials vary by product - see item descriptions for the specifics of each!
What packaging materials are used?
We use earth-friendly packing materials — meaning, materials that return to nature, or can be recycled or repurposed. All orders ship in unbleached, uncoated cardboard, so it can easily be returned to the earth via home composting (or recycled).
Tell me more about “exclusive, small batch” gear!
The gear you see here is available exclusively through Shop.OrganicValley.com. We order gear in small batches to avoid waste caused by overproduction. It also means that many of our goods are available for a limited time.